Hosting Service Level Agreement
When you’re storing big data with us, including EMR and medical imaging, you don’t need an ambiguous hosting Service Level Agreement. You want to understand your rights and where you stand. That’s why AISN’s hosting SLA clearly defines:
- Performance measurement (reliability, scalability, performance over the Internet, etc.)
- Problem management
- Customer duties
- Disaster recovery
- Agreement termination
Our premium hosting service level agreement (SLA) is our “Service Quality Guarantee.” That’s the power of AISN. We can guarantee specific levels of reliability and performance, because we connect redundantly to and leverage major Internet backbone connections. We also use intelligent, performance-based routing technology to select a superior path to deliver your traffic.